Frequently Asked Questions
and Policies
1. How do I place an order?
- a. You may place an order online
through our shopping cart system .
- b.
You may place an order
by phone. To place your order, call 1-206-223-9374. Our hours of
operation are Mon. thru Sat. 9:00am – 5:30pm,
Pacific Standard Time and Sunday 10:00am - 5:00pm Pacific Standard
Time.
- c. You may place an order by fax. Print our fax
order form, complete the form then fax to 1-206-233-9440.
2. What types of payment do you
accept?
- We take Visa or MasterCard. Secure online ordering is available
through our shopping cart. You can also call to place an order.
When placing an order by phone, please have your credit card
information in hand as well as your shopping list.
3.a. Do you allow local pickups of
phone orders?
- Yes! This is a great idea for local shoppers with a busy schedule.
You save by not having to pay shipping, plus you don’t have
to worry much about where to park at Pike Place Market. During busy
times, you don’t have to squeeze through the crowd to get
what you need. The only disadvantage is that you might miss the
items that are not listed online.
3.b. How does local pickup work?
- You call us. You complete your order. Tell us that you’re
going to pick it up. Tell us who is going to pick it up. And we’ll
be waiting for you. During busy days, if you’d like to save
more time, you can call us when you enter the market area and we’ll
have your stuff ready ahead of time. You or whoever is going to
pickup your package must show a valid I.D. And that’s it!
4. How much do I pay for shipping?
- How much you pay for shipping depends on the destination and
weight of the shipment. The minimum shipping and handling fee
for standard delivery (DHL Ground) is $6.25. The
minimum shipping and handling fee for 2nd Day delivery is $15.00.
Ristras are automatically shipped 2nd Day. For more information
visit the Ristra Information Page.
5. Where can orders be shipped?
- Online orders are shipped only to the continental United
States. If you live outside the United States,
you can still order from us by calling 1-206-223-9374 during
our regular business hours. International and APO customers can
also order by fax. Print
our fax
order form, complete the form then fax to 1-425-390-0031.
6. Do I get tracking information
for my package(s)?
- Yes if you choose a service that comes with tracking information.
All UPS shipments come with tracking info and this will normally
be provided after we process your order. We can send it via email.
We can’t be held responsible for lost and uninsured
packages.
7. a.Do you allow exchanges or refund
returned items?
- Items, excluding ristras, that are broken/ considered defective
or items that are not what you ordered may be sent back for replacement
or for refund within 15 days after the shipment is delivered. Items
must be carefully packed (with the receipt) and sent back via a
shipping service that has tracking information at the customer’s
expense. We will provide free replacements provided that the customer
pays for shipping both ways. Refunds are provided only when items
are returned in the same condition they were in when they were received
by the recipient, and only after the items pass our inspection.
We will refund you the total price minus shipping charges. No returns
or exchanges without receipts.
7.b. How do I return items for exchange
or refund?
- Call 1-206-623-3240 and our staff will guide you
through the process.
- You will be provided a Return Number which you must write on the
package(s) that you are sending.
- Do not forget to include the sales invoice, and a brief note stating
the problem.
- Write on the box, “ATTN: Returns.” Mail the merchandise
back to the Shipped From Address on the original shipping label.
8. Are all products listed available?
- If an item is not marked “out of stock,” chances
are the item is available. However, sometimes that isn’t
the case since we may miss to update the status of some items.
If an item is unavailable but it is still listed, it does not
necessarily mean that we discontinued carrying that item.
9. Are taxes charged?
- 8.8% taxes are charge on all non-food items being shipped to
a Washington address.
GENERAL POLICIES
Pricing
Prices are subject to change without notice. Typographical errors
in the descriptions or pricing may occur. The buyer will be notified
of errors that would significantly effect the item or the purchase
price and will be given the option to cancel the order.
Privacy Statement And Policy
LatinMerchant.com
recognizes the importance of protecting the privacy of all information
provided by users of baplaysets.com and our related websites. We
created the following policy guidelines with a fundamental respect
for our users’ right to privacy to guide our relationships
with our users.
Information Collected by LatinMerchant.com
We collects information about users during their participation
in certain activities on our websites, including forms, and online
shopping. In order to utilize certain portions of our websites,
users must provide certain voluntary information about themselves.
Use of Information
We will not reveal any personal information that users provide
to us to any third party without their permission.
By using our online shopping service you understand that name
and address information will be provided to the necessary companies
to allow for shipping of your order. We are not responsible for
those company’s privacy policies.
Use of E-mail Addresses
We periodically sends out e-mail newsletters and promotional e-mail
to our users about services and products offered by our company.
Users can indicate that they do not wish to receive e-mail information
from us.
Upon request, we will remove users (and their information) from
our database or permit them to "opt-out" of any further
e-mail newsletters or contact. Although we do not specifically
seek to obtain any information from children, there are certain
areas of our websites that children may visit. We urge children
only to give us any information after they have discussed it with
their parents.
General
We are not responsible for the content or the privacy polices
of websites to which it may provide links or the websites of its
advertisers.
We use reasonable precautions to keep the personal information
disclosed to us secure and to disclose such information only to
responsible third parties after permission from the user.
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